TERMS OF SERVICE
Shellah Collective Sdn. Bhd. (the “Shellah”) owns and operates www.shellah.com.my (the “Site”) Please review the following terms & conditions that govern your basic use and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the ‘Agreement’), for a pleasant shopping experience.
We reserve the right to change these terms and conditions, or change, move, delete and add to our site from time to time. Your use of our site following any such change constitutes your agreement to follow and be bound by the terms set forth.
We will not be liable if for any reason this Website is unavailable at any time or for any period. We may from time to time restrict access to some parts or all of this Website. This Website may contain links to other relevant websites (the “Linked Sites”), which are not maintained and operated by Shellah. Shellah has no control over the Linked sites and shall not be held liable to and shall not accept liability for any loss or damage that may arise from your use of them.
You understand and accept that all information, data, text, software, music, sound, photographs, graphics, audio and material appearing on this Site (collectively known as ‘Content’) are owned by Shellah.com.my. You are expressly prohibited from using any Content without our express written consent. Except as otherwise stated herein, none of the materials may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted or copied in any form or by any means, without the prior written permission of Shellah. You may not, without our express written permission, ‘mirror’ any materials contained on this Site or any other server. Any unauthorised use of any material contained on this Site may violate domestic and/or international copyright laws, the laws of privacy and publicity, and communications regulations and statutes.
Users should not misuse any content of this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision will constitute a criminal offense and Shellah will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any losses or damages caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
ELECTRONIC MAIL COMMUNICATIONS
You agree that we may send electronic mail to you for the purpose of communicating updates to our products or services, to facilitate online purchases or for such other purposes as we may deem appropriate.
Merchandise displayed for sale at the Site have prices quoted in Malaysian Ringgit (RM).
PRODUCT DESCRIPTIONS & UPDATES
As much as we try to be as accurate as possible, our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free. Shellah reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
COLOUR / PRINT & SIZE VARIATIONS
Shellah has made every effort to display, as accurately as possible, the colours of our products that appear on the Site to ensure they are true to life. However, please make allowance for colour differences due to studio lighting or individual monitor/screen settings. Please note that minor variations in measurement (within 0.8 inches) are not considered a defect. Different placement of prints are also not considered defects. Please ensure that your sizing measurements are accurate before placing an order. Refer to RETURN & EXCHANGE POLICY below.
ORDERS & PAYMENTS
We accept major credit cards.
Customers shall be informed if for any reason we are unable to process your order. This may be due to products being out of stock, unforeseen limits on our resources, or other reasonable reasons not listed herein. We reserve the right to terminate your order due to mispricing, or other errors, regardless of whether payment has been charged to you.
SHIPPING (PLEASE NOTE IMPORTANT INFORMATION)
Currently, we ship within Malaysia only. We offer free shipping on every order of minimum RM100 (West Malaysia) / RM200 (East Malaysia). For orders below RM100 (West Malaysia) / RM200 (East Malaysia), a standard delivery fee of RM10 (West Malaysia) / RM20 (East Malaysia) applies.
Users are to bear cost of additional delays if you repeatedly fail to accept delivery for your order placed, or have provided incorrect or incomplete mailing address. Thus, please check your address filled in before confirming order. (Shellah is not responsible for lost mail by the Postal service or delays due to festive seasons. User may log into their account to check status of order with tracking code provided.)
We also provide Self-collection at our physical store. Self-collection is free and is available at:
- (MyTown) L2-061 Jalan Cochrane, Seksyen 90, 55100 Kuala Lumpur Malaysia.
Pick-up is available only after 5 days, regardless of the time the order is placed. Kindly collect your items once ready at the store outlet.
RETURNS & EXCHANGE POLICY
All exchanges must be highlighted to us within 7 days of receiving your order. Kindly note that we do not accept exchanges/returns for a change of mind.
If you have purchased an item in the wrong size, please contact us by emailing us at firstname.lastname@example.org with the subject line: “Order no. #XXXX: Size exchange”. You are required to bring the item down to our retail outlet (our customer officer will give you the full details in email). All exchanges must be made within 7 days of receiving your order. Items must also have their tag intact and be unworn/unaltered/unwashed. The following are NOT considered defects: 1. Color Discrepancy 2. Difference in placement of prints 3. Loose threading that does not affect overall stitching 4. Small stains/dots which do not affect the apparel’s overall appearance 5. Measurement discrepancy of up to 0.8 inches laid flat
Note: Exchanges / returns are not permissible for items that were purchased on sale or at a discounted rate (if a discount code was applied to the order).
In the event of a bounced parcel, we shall get in touch with you via email you signed up with. However please note that we may charge you for storage costs and any further delivery costs, or terminate your Order if you repeatedly fail to accept delivery for your order placed.
We are committed to protecting and respecting your privacy. We will only use the information that we collect about you lawfully. We collect this information to enable us to process your order and offer you the best possible services.
Some functionality of the website, including Online Payment, may require the transmission of information provided by the User including but not limited to user names and passwords, addresses, e-mail addresses, financial information (such as credit card numbers), or other User Information. If the User uses such functionality, the User consents to the transmission of User Information to Shellah, its agents and/or service providers and authorizes Shellah, its agents and/or service providers to record, process and store such User Information as necessary for the functionality.
The User is solely responsible for maintenance of the confidentiality and security of any User Information transmitted from or stored on a Device for purposes of the site, including Online Payment, for all transactions and other activities undertaken in the User’s name, whether authorized or unauthorised. The User agrees to immediately notify Shellah of any unauthorised transactions associated with the site or any other breach of security. Shellah and its partners shall not be responsible for any losses arising out of the loss or theft of User Information transmitted from or stored on a Device or from unauthorised or fraudulent transactions associated with the site.
Shellah reserves the right to terminate, discontinue, or cancel the site at any time, without giving specific notice to you.
This agreement is governed by the laws of Malaysia.
LIMITS OF LIABILITY
Shellah will not be liable to you for:
- the consequences of any delay or mistake relating to the use of the website caused by any circumstances beyond our control;
- any loss or damage which was not caused by our breach of this agreement or breach of our legal duty of care;
- any loss or damage which was not a reasonably foreseeable result of either our breach of this agreement or breach of our legal duty of care. Loss or damage is “reasonably foreseeable” if, at the time we entered into this agreement, such loss was contemplated by you and by us; or
- any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage.